RACHEL HART

City of Toledo

Rachel Hart, Communications Director for the City of Toledo, has redefined how the City connects with its residents. She led the creation of a new City of Toledo website and digital services platforms, bringing local government into the 21st century. Hart also launched a new city brand, newsletters, a weekly podcast, and expanded social media channels —efforts that doubled the City’s combined audience and improved accessibility for all residents.

Her leadership has also been critical during emergencies. Hart developed clear, accessible messaging during the COVID-19 pandemic, the Point Place tornado, and the Arlington sewer collapse, ensuring Toledoans had the vital information they needed when it mattered most.

Her recognition as a 20 Under 40 honoree reflects her commitment to modernizing communication, strengthening trust in government, and making the City of Toledo more connected than ever before.