James leads resident engagement, housing stability programs, life-skills development, and community-building initiatives that empower individuals to achieve long-term self-sufficiency. Drawing from both her professional expertise and lived experience, she has developed and delivered educational programming on complex trauma for organizations including Mercy Health, Lourdes University, the University of Toledo, Zepf Center, the City of Toledo, and Young Artists at Work.

Her commitment to advocacy extends through her service as the youngest member of both the Toledo-Lucas County Homelessness Board and Continuum of Care Board, where she works to ensure the voices and experiences of young people are represented in housing and community policy discussions. Beyond her professional work, James is a dedicated animal welfare volunteer who has helped rehabilitate and find homes for dozens of animals in need. Her selection as a 20 Under 40 honoree reflects her dedication to serving vulnerable populations, strengthening communities, and creating opportunities for others to build brighter futures.